FAQs

  • We aim to provide one-stop destination for outdoor furniture and lifestyle products: Outdoor furniture, umbrella, gas BBQ grills, lighting, storage unit, cooling fan and heater, mosquito trap and other outdoor living accessories.
  • We also have our project team for outdoor constructions, including outdoor wooden deck, fence, shade, awning, storage shed, glass door and other decoration works.
  • [/vc_column_text][title text=”Do you have a showroom in Hong Kong?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979433079{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489979446995{margin-bottom: 60px !important;}”]Currently we do not have a showroom, which helps us to save on supply chain costs that are immediately passed on to you, the customer. That’s how we can offer best quality furniture items at reasonable price.[/vc_column_text][title text=” How can I see some product and material sample in person?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979460088{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489979505124{margin-bottom: 60px !important;}”]
    • We do have material (like weaves, cushions, fabric color samples etc) in our studio in Kuwn Tong, Hong Kong ( which is 8-min walk from Kwun Tong MTR Station). You are welcome to drop by and see the quality.
     
    • We are mostly here Monday to Fri 10.30am – 7pm, but sometimes we will be out for project works, so please contact us at (852) 3495 5275 or info@cestkool.com and we can make sure we are here for you!
    [/vc_column_text][title text=”Do you have all the items in stock?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979523610{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489980325424{margin-bottom: 60px !important;}”]We have many style and color combinations for you to choose from, so it’s not possible for us to keep all the items in stock. Most items will be produced when order is placed, in most cases we can deliver in 10-14 days, and 20-30 days for custom items. . For some products the delivery time might be longer, but this will be mentioned in the specifications of the product page and your order.[/vc_column_text][title text=”What is the order currency?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979829684{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489980335902{margin-bottom: 60px !important;}”]All prices are in Hong Kong dollars.[/vc_column_text][title text=”What form of payments do you accept?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979888964{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489980365456{margin-bottom: 60px !important;}”]
    • Cash
    • Bank Transfer
    • Credit Card (coming soon…)
    [/vc_column_text][title text=”How do Bank Transfer payments work?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979913546{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489980374444{margin-bottom: 60px !important;}”]
    • Log into your internet banking website and transfer funds to our account with HSBC:
    Account Name: C’ESTKOOL LIMITED Account No: 652-156 001-838 Bank: HSBC
    • Or make transfer at any HSBC ATM Machine
    • Please include your order number or full name so we can identify your payment
    [/vc_column_text][title text=”Do you offer wholesale?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979945619{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489980383072{margin-bottom: 60px !important;}”]Yes, for corporate, commercial or trade purchasing, please contact us at info@cestkool.com or give us a call at 3495-5275 for more information[/vc_column_text][title text=”Do you ship overseas?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1489979993270{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1489980395090{margin-bottom: 60px !important;}”]
    • We have been exporting furniture items for over 5 years.
    • Please contact us at info@cestkool.com with item name and quantity and your overseas delivery address, we will work out the best shipping options for you.
    [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes”][vc_column css=”.vc_custom_1453386064639{padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_hidden-lg vc_hidden-md”][vc_row_inner css=”.vc_custom_1453386053528{padding-top: 100% !important;background-image: url(http://staging.getbowtied.net/merchandiser/wp-content/uploads/2015/07/faqs.jpg?id=2440) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1453386213566{padding-top: 16% !important;padding-right: 40px !important;padding-bottom: 16% !important;padding-left: 40px !important;}”][vc_column_inner][title text=”FAQs” tag=”h1″ color=”#000000″ text_align=”left” css=”.vc_custom_1453386114206{margin-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1453386333892{padding-right: 40px !important;padding-bottom: 16% !important;padding-left: 40px !important;}”][vc_column_inner][title text=”What if my purchase doesn’t arrive within the hour?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1453383244303{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1453382887460{margin-bottom: 60px !important;}”]Tofu trust fund church-key dreamcatcher selvage photo where booth banjo, ramps post ironic stumptown shoreditch flexitarian single-origin into coffee’ readymade irony. Cornhole slow-carb gentrify, neutra marfa meggings food truck flannel. Cold pressed swag narwhal cred seitan master cleanse intelligentsia. Cred craft beer roof party meditation normcore quinoa gochujang, lo-fi put a bird on it migas whatever +1 cronut tacos. Kogi sustainable synth small batch mustache.[/vc_column_text][title text=”Can I get my order expedited?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1453383258352{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1453382894578{margin-bottom: 60px !important;}”]Jean shorts meditation cardigan portland disrupt, health goth sartorial gentrify ennui readymade photo booth pop-up blue bottle swag microdosing. Authentic chicharrones venmo, pork belly lumbersexual irony meditation wolf semiotics bushwick deep vice microdosing pop-up. Pork belly four loko direct trade letterpress chicharrones.[/vc_column_text][title text=”Is Buying On-Line Safe?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1453383315199{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1453383439753{margin-bottom: 60px !important;}”]Kinfolk man bun man braid, artisan seitan tofu sartorial affogato roof party etsy farm-to-table asymmetrical. Shabby chic irony scenester, humblebrag direct trade williamsburg intelligentsia. Bitters pork belly everyday.[/vc_column_text][title text=”What if my purchase doesn’t arrive within the hour?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1453383827108{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1453383439753{margin-bottom: 60px !important;}”]Kinfolk man bun man braid, artisan seitan tofu sartorial affogato roof party etsy farm-to-table asymmetrical. Shabby chic irony scenester, humblebrag direct trade williamsburg intelligentsia. Bitters pork belly everyday.[/vc_column_text][title text=”What if my items are damaged or defective?” tag=”h4″ color=”#000000″ text_align=”left” css=”.vc_custom_1453383691293{margin-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1453383743247{margin-bottom: 0px !important;}”]Mustache fashion axe heirloom, distillery paleo kinfolk fingerstache tumblr stumptown. Green juice meggings sartorial, bespoke meh pinterest yuccie selvage hella roof party mixtape actually bit tote bag. Hoodie cliche, umami actually fap meh distillery. Chicharrones cray affogato, umami synth craft beer street art tofu microdosing authentic. Umami ethical asymmetrical butcher. Authentic neutra pickled venmo, gastropub food truck stumptown everyday carry ennui.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]]]>